Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Otherland ships products to customers through available shipping services offered at checkout.

Shipping Availability

Shipping availability, delivery options, and shipping charges are determined based on the destination, products in the order, and shipping method selected at checkout.

Ground Shipping

Otherland currently advertises free ground shipping on qualifying orders within the contiguous United States. Shipping promotions and minimum purchase requirements may change and are subject to the terms displayed on the website at the time of purchase.

Expedited Shipping

Customers may have access to expedited shipping options, including 2-Day or Standard Overnight shipping, where available.

Additional freight charges may apply to expedited shipping services.

Delivery Times

Estimated delivery times are provided during the checkout process where available. Delivery times are estimates and may be affected by carrier delays, weather, holidays, inventory availability, or other circumstances outside Otherland's control.

Order Processing

Orders are generally processed after successful payment and order confirmation. Processing times may vary depending on inventory and order volume.

Tracking

When tracking information is available, it may be provided to the customer after the order has been shipped.

Lost, Damaged, or Delayed Packages

If a package is lost, damaged, or significantly delayed, customers should contact Otherland Customer Service with their order information so the issue can be reviewed.

Shipping Promotions

Shipping promotions may have specific requirements, exclusions, expiration dates, and geographic restrictions. The terms displayed for the applicable promotion will control.